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Visitor Information

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Penn State Health Visitation Restriction Policy

Penn State Health recognizes that family is an integral part of the care team. Family/support persons are permitted to be on-site in limited fashion to facilitate patient- and family-centered care under the guidelines below. Those who are not a patient’s family/support person are not permitted to visit on-site at this time.

We strongly encourage family/support persons to connect with your loved one virtually using technology such as FaceTime, Skype or Zoom. We are happy to facilitate this should you need assistance.

General Visitation Guidelines for Family/Support Persons

Anyone wishing to enter any Penn State Health facility will be screened for COVID-19; no one with symptoms will be permitted to enter. Everyone entering our facilities must wear a mask and adhere to appropriate social distancing guidelines when possible.

Family/support persons must be 18 years of age or older, unless they are a parent of a pediatric patient or the partner of a laboring patient.

Patients who have an intellectual, developmental or cognitive disability, communication barrier or behavioral concerns will be permitted one attendant, caregiver or family/support person in accordance with federal and state law.

Family/support persons are expected to respect the privacy and health care needs of the patient. In the event a family/support person becomes disruptive, uncooperative, threatening or presents any safety risk to patients or staff, their visitation privileges may be revoked.

Guidelines for Family/Support Persons for Inpatient Visitations

    Adult patients who are COVID-19 negative are permitted one family/support person visitor per day. Pediatric patients are permitted one parent/guardian visitor per day. Labor and Delivery patients are permitted one family/support person for the entire duration of the stay.

Guidelines for Family/Support Persons for Outpatient Surgery

  • Adult patients are permitted one family/support person. Family/support person won’t be allowed in Pre-Op and will be reunited when the patient is in Post-Op Phase 2.
  • Pediatric patients may have one parent/guardian accompany them throughout the surgical process, with the exception of the operating room.

Guidelines for Family/Support Persons for Outpatient Procedural Areas

  • If the procedure requires moderate sedation and a responsible driver, one family/support person may accompany an adult patient.
  • For pediatric patients, one parent/guardian is permitted per patient.

Guidelines for Family/Support Persons for the Emergency Department

  • Due to space limitations, family/support persons may not visit adult patients.
  • Pediatric patients are allowed one parent/guardian to accompany them.

Guidelines for Family/Support Persons for Outpatient Clinic Visits

  • Some clinics may not be able to allow a family/support person to accompany their adult patients. Please contact your appointment location for guidance.
  • For pediatric patients, one parent/guardian is permitted per patient.

Directions to St. Joe’s at 2500 Bernville Rd.

From Exeter & South:
422 West/222 North/Exit Route 183, turn right.
Approximately 1/2 mile, turn right onto Hospital Driveway.

From City of Reading:
Schuylkill Avenue to Route 183, turn left at Hospital
Driveway light onto campus.

From the West:
422 East/222 North/Exit Route 183, turn right.
Approximately 1/2 mile, turn right onto Hospital Driveway.

From the North:
222 South/Exit Route 183, turn left.
Approximately 1/2 mile, turn right onto Hospital Driveway.


Free, convenient parking is available on the Bern Campus in our spacious surface lots, located just off the main entrance. Visitors at the Downtown Reading Campus should park on the surface lot at the corner of 6th and Walnut Streets or in the Walnut Medical Pavilion parking, off of Walnut Street, and enter through the main entrance located on 6th Street.

Mail, Flowers and Gifts

All mail, flowers and gifts addressed to you will be delivered directly to your room. The address is: St. Joseph Medical Center, 2500 Bernville Road, Reading, PA 19605. Flowers are not permitted in the Critical Care or the Neonatal Intensive Care Units and may not be permitted for patients with certain conditions. If you have questions, check with your caregiver. If you wish to send mail to someone outside the hospital, please affix the appropriate amount of postage and give it to your caregiver. Many people, including staff, have life-threatening allergies to latex, so please order mylar as opposed to latex balloons.

Meals/Snacks for Visitors

Main campus visitors are welcome to dine in our cafeteria which is located on the garden level, adjacent to the chapel. It is open seven days a week from 6:30 a.m. to 7:00 p.m. We also offer guest trays to our patients’ friends and family. Guests may order meals using the same At Your Request – Room Service Dining menu located in the patient’s room by calling extension 2700. The guest tray will be delivered with the patient’s meal if requested and if it’s possible. There is a $8.00 charge per guest tray. Cash payment is payable to the room service staff when the guest tray is delivered. Our room service delivery staff cannot accept checks or credit cards.

Hospitality Lounge Waiting Rooms

We welcome visitors to wait in the 2nd floor Hospitality Lounge. Complimentary coffee and tea, and vending machines, are available. Please notify the nursing staff of your plans to wait in this area. Also, if you wish to visit a patient following a procedure, please make this request to the staff. The hospital cafeteria, located on the garden level, is also available to all visitors. The Critical Care waiting room is located on the 2nd floor and also is used for visitors and families waiting for patients undergoing cardiac and other outpatient procedures.

While waiting for family or perhaps during your visit, there is a lot to see and do in Berks County. Also, there is plenty of shopping within several miles of St. Joseph. For information, visit the Greater Reading Convention and Visitor’s Bureau at www.gogreaterreading.com